Privacy Policy
Last Updated: February 9, 2026
Thank you for using mirror!
mirror is a source for how people feel about their finances. Where people discover shared experiences! We are a community built on trust. A fundamental part of earning that trust means being clear about how we use your personal information and protecting your human right to privacy.
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This Privacy Policy describes how GetMirror Consultancy, LLP and its affiliates ("we," "us," or "mirror"), process personal information in relation to your use of the mirror Platform.
"mirror" is the trading name of GetMirror Consultancy, LLP, which is a limited liability partnership registered in Goa, India, with LLP registration number ACQ-3014 and whose registered address is HNo 22, Nr. PWD Sevrage, Plant, Kate, Baina, Vasco-Da-Gama, South-Goa - 403802.
Table of Contents
- What Is Personal Information?
- Who Controls My Personal Information?
- Personal Information We Collect
- How We Use the Personal Information We Collect
- Who We Disclose Personal Information To?
- Why We Disclose Personal Information?
- Third-Party Partners and Integrations
- Your Rights
- Retention
- Security
- International Data Transfers
- Cookies and Similar Technologies
- Changes to This Privacy Policy
- Contact Information and Responsible mirror Entities
1. WHAT IS PERSONAL INFORMATION?
“Personal information” refers to any information which is related to, associated with, or could be reasonably linked to an identified or identifiable individual.
2. WHO CONTROLS MY PERSONAL INFORMATION?
2.1 Controller.
Except as otherwise stated, mirror is the controller and is responsible for your personal data (collectively referred to as mirror, “we,” “us,” or “our” in this privacy policy). (the “Controller”)
2.2 Payments Controller.
This Privacy Policy also applies to the Payment Services provided to you by mirror Payments pursuant to the Payments Terms of Service (“Payments Terms”). When using the Payment Services, you will also be providing your personal information to one or more mirror Payments entities, which will be responsible for your personal information related to the Payment Services, generally depending on your country of residence.
3. PERSONAL INFORMATION WE COLLECT.
3.1 Personal Information Needed to Use the mirror Platform.
We collect personal information about you when you use the mirror Platform. Without it, we may not be able to provide all services requested. This personal information includes:
3.1.1 Contact, Account, and Profile Information. Such as your date of birth, phone number, postal address, email address, date of birth, and bank statement(s), some of which will depend on the features you use.
3.2 Personal Information You Choose to Give Us.
You can choose to provide us with additional personal information, including:
3.2.1 Additional Profile Information. Such as gender, city, personal description, hometown, education, and any additional profile information you provide. Financial Data may include your bank account and payment card details.
3.2.2 Information About Others. Such as a bank statement or contact information belonging to another person or information about a co-user, service provider, participant, or other person relevant to the Bank account. By providing us with personal information about others, you acknowledge that you have permission to provide that personal information to mirror for the purposes described in this Privacy Policy and you have shared the mirror Privacy Policy with them.
3.2.3 User-Generated Content. Such as any bank statement(s), photos, videos, reviews, and other content you choose to provide.
3.2.4 Support Information. Such as call recordings and transcripts consistent with the requirements under applicable law, chat information, and messages collected to provide customer support services, including investigating and responding to user concerns and monitoring and improving our support processes.
3.2.5 Information Required to Use the mirror Community Network. If you are a User and part of one of our mirror community networks, we may collect information such as your profile and your user-generated content (posts, reactions).
3.2.6 Other Information. Such as when you fill in a form, add information to your account, respond to surveys, participate in research, post to community forums, participate in promotions or events, import or manually enter address book contacts, provide your address and/or geolocation, provide business information, or share your experience with us. This may include health information if you choose to disclose it on the mirror Platform.
3.3 Personal Information Automatically Collected.
When you use the mirror Platform and Payment Services, we automatically collect certain personal information. This personal information may include:
- 3.3.1 Geolocation Information. Such as precise or approximate location determined from your IP address, mobile or other device's GPS, or other information you disclose to us, depending on your device settings.
- 3.3.2 Usage Information. Such as searches for Financial data, uploads, services added, access times, viewed pages, and interactions including AI-enabled services.
- 3.3.3 Device Information. Such as identifiers, hardware/software details, events, crash data, and read receipts.
- 3.3.4 Cookies and Similar Technologies. As described in Section 12.
4. HOW WE USE PERSONAL INFORMATION WE COLLECT.
We use personal information to carry out the processing described in the sub-sections below. This includes using AI technologies that we develop and improve using your personal information.
4.1 Provide the mirror Platform.
- Enable you to access the mirror Platform and make and receive analysis
- Enable you to purchase, participate in, or offer story
- Enable you to communicate and engage with others
- Process and respond to your request
- Provide support and send account/security messages
- Determine country/state of residence and enable service use
4.2 Develop and Improve the mirror Platform.
- Perform analytics, debugging, and research
- Develop and improve AI
- Develop and improve products/services
- Provide customer service training
4.3 Personalize and Customize the mirror Platform.
Provide a more personalized and relevant experience by inferring preferences, recommendations, and interests based on profile, search, and usage history.
4.4 Promote Trust, Safety, and Quality.
- Study and combat discrimination
- Detect/prevent fraud and security risks
- Protect the community from illegal activities
- Verify/authenticate user information
- Conduct checks against databases and information sources
- Comply with legal obligations and enforce terms/policies
- Assess interactions and information from third parties
In certain cases, automated processes may restrict or suspend access if activity may pose a safety or other risk. To challenge automated decisions, contact us.
4.5 Advertising and Marketing.
- Send promotional, advertising, and marketing communications
- Show/personalize/measure/improve advertising
- Administer referrals, rewards, surveys, contests, and events
- Analyze preferences for relevant outreach
4.6 Analyze Your Communications.
4.6.1 Purpose. We may review, scan, or analyze communications for safety, support, product enhancement, and Lana chat review. We also use this for fraud prevention and legal/inappropriate content detection.
4.6.2 Methods. We use automated methods where reasonably possible; occasional manual review may occur for investigations/support.
4.6.3 Non-Sale. We will not sell reviews or analyses of these communications.
4.6.4 Lana Conversations. Lana conversations are analyzed to provide personalized insights and improve service. They are private to you. Future updates will include opt-out preferences for AI model development.
4.7 Provide Payment Services.
- Process payments and perform contracts
- Verify identity, prevent fraud/money laundering, perform risk checks
- Comply with legal/compliance obligations and payment policies
- Provide and improve payment services
Payment processing is handled by Razorpay. We do not store your complete payment card details.
5. WHO WE DISCLOSE PERSONAL INFORMATION TO.
5.1 Other Members.
We may disclose aggregated/non-identifying information without restriction and disclose personal information in certain situations to enable interactions between Members.
5.2 Vendors or Partners.
We disclose information with vendors/partners to run our business and services. We use LlamaIndex to format and extract bank statement data securely under contractual protections.
- Identity verification and eligibility checks
- Background/fraud/security risk checks
- Product development, maintenance, debugging
- Customer service, advertising, payment support
- Claims handling and communications analysis
Providers are contractually bound to protect personal information and may disclose where required by law.
5.3 Events Providers.
If you attend events facilitated by mirror/partners, information may be shared to enable participation (tickets/credentials).
5.4 mirror Payments.
To facilitate payments, information is shared with Razorpay in accordance with its privacy policy.
6. WHY WE DISCLOSE YOUR PERSONAL INFORMATION.
6.1 With Consent or Direction.
We disclose information when you consent or direct us (e.g., third-party app authorizations).
6.2 Build Your Public Profile.
Publicly disclosed information may be indexed by search engines and visible based on your settings.
6.3 Comply with Law, Legal Requests, Prevent Harm, and Protect Rights.
We may disclose to courts, law enforcement, authorities, tax bodies, authorized third parties, or Members where required/permitted by law and reasonably necessary for compliance, legal requests, investigations, safety, rights protection, and agreement enforcement.
6.4 Business Transactions.
In merger/acquisition/reorganization/asset sale/bankruptcy scenarios, assets including personal information may be transferred. We will notify you before transfer where required.
7. THIRD-PARTY PARTNERS AND INTEGRATIONS.
7.1 Linking Third-Party Services.
You may link certain third-party services. Information from linked accounts may be published, stored, processed, and transmitted for fraud prevention, security investigation, and risk assessment, subject to your settings and authorizations.
7.2 Third-Party Service Terms.
Parts of mirror may link to third-party services. mirror does not own/control these third parties. Your use is governed by their privacy policies, including Google, LlamaIndex, Razorpay, and Hetzner policies.
- Enable Analysis: LlamaIndex formats/extracts bank statement data
- Process Payments: Razorpay handles subscription payments
- Store Data: Hetzner provides infrastructure for storage/processing
8. YOUR RIGHTS.
You may exercise rights described here consistent with applicable law. We provide privacy controls in account settings.
8.1 Managing Your Personal Information.
You can access/update parts of your personal information via account settings.
8.2 Deleting Your Account.
When you delete your account:
- Original bank statements and transaction data are deleted within 30 days
- Profile and private information are removed
- Stories/answers/comments may remain but are anonymized
- Aggregated non-identifying data may be retained for analytics
- You can export data before deletion
9. RETENTION.
9.1 Retention Periods.
We retain information as needed/permitted based on purpose, legal obligations, and risk/safety considerations, including anti-money laundering, audits, litigation, and regulatory needs.
9.2 Shared Personal Information.
Personal information shared with Members (reviews/forum postings) may remain publicly visible after account cancellation, though anonymized.
9.3 Residual Copies.
Residual copies may temporarily remain in backups due to protections against accidental/malicious loss.
10. SECURITY AND PRIVACY-ENHANCING TECHNOLOGIES.
While perfect security cannot be guaranteed, we continuously implement administrative, technical, and physical safeguards against unauthorized access, loss, destruction, or alteration.
For AI development/improvement, we apply safeguards including de-identification, encryption, pseudonymization, restricted access, and confidentiality controls.
11. INTERNATIONAL DATA TRANSFERS.
Personal information is stored/processed on Hetzner dedicated servers in Germany. mirror operates from India; by using mirror, you consent to transfer and processing in the EU where applicable.
12. COOKIES AND SIMILAR TECHNOLOGIES.
12.1 What Are Cookies?
Cookies are small text files placed on your device when using our site/app. We also use web beacons, pixels, and local storage.
12.2 How We Use Cookies.
- Keep you logged in
- Remember preferences/settings
- Understand platform usage
- Improve services and user experience
- Provide security and prevent fraud
- Analyze traffic and usage patterns
12.3 Types of Cookies We Use.
12.3.1 Essential Cookies. Necessary for core functionality and cannot be opted out.
12.3.2 Analytics Cookies. Help understand interactions through aggregated, anonymous usage metrics.
12.3.3 Functional Cookies. Enable enhanced functionality and personalization.
12.4 Your Cookie Choices.
You can manage cookies via browser settings (view/delete/block cookies). Blocking/deleting may impact functionality.
12.5 Third-Party Cookies.
Some partners may also set cookies. Refer to their privacy policies for details and opt-out methods.
13. CHANGES TO THIS PRIVACY POLICY.
We may modify this policy in accordance with law, post updated versions, and revise the “Last Updated” date. For material changes, we provide notice (including by email) at least thirty (30) days before the effective date. If you disagree, you can cancel your account.
14. CONTACT INFORMATION AND RESPONSIBLE mirror ENTITIES.
For questions or complaints about this Privacy Policy or handling of personal information:
By mail: HNo 22, Nr. PWD Sevrage, Plant, Kate, Baina, Vasco-Da-Gama, South-Goa - 403802, India
By email: vinod.getmirror@gmail.com
By phone: (+91) 7058370187